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Interview

COVID pushes 7-Eleven to take on Walmart online, president says

Convenience store chain aims to go beyond brick-and-mortar business model

A 7-Eleven employee collects products ordered by customers online. (Photo by Akikazu Ishii)

TOKYO -- Seven & i Holdings will go beyond "close and convenient" stores and increase its focus on online sales to compete with Walmart, its president told Nikkei Asia, a challenge for the retailer that has made a success of satisfying customers' on-the-spot shopping demands.

"What got us here won't get us there," said Ryuichi Isaka, president of Seven and i holdings, of the group's delivery aims. He said the company must offer something more than can be provided by its brick-and-mortar stores.

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