NEW DELHI -- Indian startup Oyo Hotels & Homes and its young founder look to emerge stronger from a storm of complaints that threatens its reputation and tests its ability to apply a tech-driven business model to small owner-operated lodgings.
The 26-year-old group chief executive, Ritesh Agarwal, and his management team have shaken up the SoftBank-backed hotel chain company, he told the Nikkei Asian Review in a recent interview.
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