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Interview

Oyo CEO scrambles to stem crisis of confidence in hotel network

Agarwal says 'tough decisions' made to cut underperforming locations

Oyo founder and group CEO Ritesh Agarwal says he has doubled down on his investment and has no intention to sell his stake in the near future. (Photo by Subhash Sharma)

NEW DELHI -- Indian startup Oyo Hotels & Homes and its young founder look to emerge stronger from a storm of complaints that threatens its reputation and tests its ability to apply a tech-driven business model to small owner-operated lodgings.

The 26-year-old group chief executive, Ritesh Agarwal, and his management team have shaken up the SoftBank-backed hotel chain company, he told the Nikkei Asian Review in a recent interview.

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