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COVID hastens the end of hotel service extras

From check-in to laundry, guests will have to become more self-sufficient

The Front Office at Swissotel The Stamford Singapore. Where's the receptionist? That's you.

SINGAPORE -- The days of travelers being pampered silly at hotels are over. In the post-pandemic world, guests will have to be more self-sufficient. And some won't necessarily mind the change.

When Singaporean data scientist Koo Ping Shung had to quarantine in a hotel after returning from a business trip to Dubai in October, the new in-room amenities that greeted him on arrival included a full bottle of dishwashing liquid, a sponge, two kitchen towels, a toilet brush, toilet detergent and a stack of plastic bags for rubbish disposal.

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