Airbnb can teach Asia's startups the power of being liked

Home rental company reaps the benefits of creating goodwill inside and out

20201208 Airbnb Brian Chesky.JPG

Airbnb's CEO Brian Chesky, pictured in November 2016: his pay is average compared to other startups, grossing only $110,000 a year. © Reuters

Howard Yu is LEGO professor of management and innovation at IMD Business School. Jialu Shan is a scholar in Asian and emerging markets at IMD Business School.

When Airbnb lists on New York's Nasdaq on Friday, it is expected to raise $2.75 billion and achieve a valuation of about $35 billion, placing it among the biggest initial public offerings of the year.

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