Want to unlock AI productivity? Then don't forget the employee experience

Companies need to rethink how they lead and engage their workers

Brigid Archibald

August 23, 2024 05:05 JST

Leaders seeking to lift productivity cannot ignore the experience of employees, as it is engaged and enabled employees who deliver organisational outcomes. © AP

Brigid Archibald is managing director for the Asia-Pacific and Japan at Qualtrics.

Lifting productivity across Asia requires urgent and meaningful attention from business and government leaders. Many are looking to AI as a savior of lagging productivity, but that's a mistake that ignores a key leading indicator of productivity and business success: the experiences and engagement of employees.