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WhatsApp, murder and the dark side of social media

Amid controversy over lynchings in India, message service must boost support in emerging markets

| India
Facebook's WhatsApp messaging service has clearly failed to deal with the downsides of its services in emerging economies.   © Reuters

No company wants to see its products caught up in mob violence, as Facebook's WhatsApp has been in India, following a spate of allegations that it is being used to facilitate lynchings.

Yet beyond the tragedy of the acts themselves, they also represent a double setback for founder Mark Zuckerberg, as he struggles to avoid a growing backlash against his company around Asia.

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