British high school students protest the grades assigned to them by an AI tool that appeared to discriminate against those from working-class families. © Reuters

AI failings spark doubt over new tech era

With tech at crossroads, will companies decide to benefit or exploit users?

RIHO NAGAO and TORU TSUNASHIMA, Nikkei staff writer

May 25, 2021 13:02 JST

TOKYO -- Swagatam Sen starts off his day in a way that most people might find strange.

"The first thing I do when I wake up in the morning is intentionally go to a website I have zero interest in," said the 39-year-old, who works at a financial institution in the U.K.