HONG KONG -- Alibaba Group Holding's attempt to promote online education as the coronavirus forces schools across China to remain closed has hit an unexpected barrier: disgruntled, tech-savvy students.
DingTalk, the tech conglomerates's messaging app, recently launched e-classes for schools. Now the app is taking a beating in online stores as tens of thousands of students who are angry at having to study despite schools being closed vent their frustrations by giving DingTalk a bad rating. Apps with lower ratings appear lower in searches, potentially hurting download rates.
