ArrowArtboardCreated with Sketch.Title ChevronTitle ChevronIcon FacebookIcon LinkedinIcon Mail ContactPath LayerIcon MailPositive ArrowIcon Print
Coronavirus

Coronavirus a threat to vital Philippine call centers

Virus could spur automation, hitting key Manila job creator

Business process outsourcing (BPO) employs more than 1.3 million Filipinos and generates around $25 billion in revenues a year.   © Reuters

MANILA -- Struggling to comply with strict government lockdown measures introduced to fight the coronavirus isn't the only problem facing the Philippines' vital call center industry.

Generating around $25 billion a year in revenues, nearly a tenth of the economy, and employing around 1.3 million people, the business process outsourcing sector could be decimated by the pandemic crisis and a subsequent wave of automation.

Sponsored Content

About Sponsored Content This content was commissioned by Nikkei's Global Business Bureau.

Discover the all new Nikkei Asia app

  • Take your reading anywhere with offline reading functions
  • Never miss a story with breaking news alerts
  • Customize your reading experience

Nikkei Asian Review, now known as Nikkei Asia, will be the voice of the Asian Century.

Celebrate our next chapter
Free access for everyone - Sep. 30

Find out more