ArrowArtboardCreated with Sketch.Title ChevronTitle ChevronIcon FacebookIcon LinkedinIcon Mail ContactPath LayerIcon MailPositive ArrowIcon Print

Robots in, buffets out: Asia hotels try socially distant hospitality

Safety trumps human touch as countries ease COVID rules and push staycations

A Pimalai Resort & Spa employee sanitizes doorknobs and other frequently touched spots. (Photo courtesy of Pimalai Resort & Spa)

SINGAPORE -- Decked in white and sporting a perfectly straight bow tie, Xiao Ya roams the hallways of Ascott serviced luxury residences in China, greeting guests and guiding them in the right direction.

Xiao Ya never asks for a tip. Money would not do a robot much good, after all.

Sponsored Content

About Sponsored Content This content was commissioned by Nikkei's Global Business Bureau.

Discover the all new Nikkei Asia app

  • Take your reading anywhere with offline reading functions
  • Never miss a story with breaking news alerts
  • Customize your reading experience

Nikkei Asian Review, now known as Nikkei Asia, will be the voice of the Asian Century.

Celebrate our next chapter
Free access for everyone - Sep. 30

Find out more