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Japan immigration

Toyota and partners launch hotline to protect foreign workers

Program offers advice and legal help for navigating Japanese workplaces

With Japan's population shrinking, the country is increasingly relying on foreign workers to keep its factories, nursing homes and other workplaces running.   © Reuters

TOKYO -- An agency designed to address workplace grievances and provide general assistance for foreign workers began operating Monday under a joint initiative by eight Japanese companies including Toyota Motor and Seven & i Holdings.

Employees of participating companies and their business partners can now seek assistance on work, personal and health-related issues through instant messages or over the phone in nine languages, including Mandarin, Vietnamese and Tagalog. The agency will also work with the Tokyo Bar Association to resolve serious grievances against employers through alternative dispute resolution.

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