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Japan's elderly online shoppers running into trouble: infographic

Seniors with dementia repeatedly order same products due to lack of safeguards

Carpets, vases, health foods and beauty products...: A woman from Fukui Prefecture says mother-in-law in her 80s with dementia spent 10 million yen ($94,800) over six months with online over-orders.

TOKYO -- The number of issues related to Japanese seniors using e-commerce is rising sharply. There were 25,800 consultations related to online shopping at the National Consumer Affairs Center by people aged 60 and older in fiscal 2019, 15 times more than in fiscal 2010, according to a Nikkei investigation. With the outbreak of the new coronavirus, the amount of elderly using the internet is set to increase even faster. Safeguards for over-orders are needed. Click here for a visual presentation about the issue.

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