SAN FRANCISCO -- The big lift that the pandemic gave to the use of digital services proved to be lasting. But the surprise was the wider range of emerging digital "champions" that it seeded, diluting some of the power of Big Tech.
The move by Amazon and Google to voluntarily spin off their cloud computing businesses created the foundation for a new generation of enterprise tech companies. Zoom was one of a handful of companies that capitalised on strong demand during the pandemic to become broader platforms for communication and collaboration.
