TOKYO -- From chatbots to detecting suspicious stock trades, members of Japan's financial industry are adopting a variety of new artificial-intelligence-based technologies to improve their clients' experience and focus manpower on more urgent tasks.
SMBC Nikko Securities is adopting a chatbot system developed by NTT Communications that uses AI to automatically respond to clients through the Line messaging app. It will start by answering frequently asked questions, such as on initial public offerings, NISA tax-free investment accounts, the "My Number" national identification system and setting up new accounts.
