ArrowArtboardCreated with Sketch.Title ChevronTitle ChevronIcon FacebookIcon LinkedinIcon Mail ContactPath LayerIcon MailPositive ArrowIcon PrintIcon Twitter
Business

Japan Inc. needs to fail more often

Lifetime employment is increasingly a relic of the past in Japan. (Photo by Hirofumi Yamamoto)

A few years ago, a Japanese bank sent a confidential fax to a counterparty. But an employee entered the wrong fax number, sending the precious document to an elderly lady instead. She was so indignant about what she regarded as the bank's carelessness that she complained vigorously -- so vigorously that her complaint ended up on the desk of the bank's chief executive.

Sponsored Content

About Sponsored Content This content was commissioned by Nikkei's Global Business Bureau.

Nikkei Asian Review, now known as Nikkei Asia, will be the voice of the Asian Century.

Celebrate our next chapter
Free access for everyone - Sep. 30

Find out more