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Economy

Manpower issues pose critical threat to Asia growth

Smart thinking needed to confront demographic shifts and unsatisfactory training

Recruiting the right people will be key to Asia's growth.

Despite the economic slowdown in China, emerging markets in Asia continue to lead growth for most multinational companies. But businesses face multiple challenges to sustain their momentum as the rise in anti-globalization rhetoric slows the removal of barriers to trade. Critical among those challenges are manpower problems, which are constraining managers' ability to hire the right people.

With exponential growth in mobile telecommunications penetration and other technologies across Asia, the region is ripe for a "digital leapfrog" to a higher level of development -- and yet optimism about growth in the region is undermined by perceived workforce complexities.

With the increase in labor participation rates across Asia has come the challenge of managing a multigenerational workforce. While there is a large young population entering the workforce in some countries, such as India and Indonesia, the average age of mid-level employees in Japan and South Korea is 45. Demographic shifts will continue to reshape the Asian workforce as a result of longer life spans, falling birth rates and smaller families.

There are wide disparities in labor force composition too. Countries such as the Philippines have high levels of participation by women in the workforce at entry level. But at executive level female representation in Asia will only reach 28% by 2025, lower than the projected global average of 37%.

Asian companies need to do a lot more to embed gender diversity into business processes, creating a culture conducive to career advancement for women. Hiring more women at middle and senior executive levels for new and replacement positions would be one way to check the current imbalance.

According to the International Labour Organization's report Key Indicators of the Labour Market 2015, roughly a third of the potential workforce globally is not working, due to a range of cultural and societal factors. Yet many companies that have performed well have been ahead of the curve in designing their human resource policies to suit the diverse socio-cultural norms they encounter in different countries and workforce segments.

Relative competitiveness is a key issue. The World Economic Forum put Japan and Singapore fourth and 13th globally in its 2016 Human Capital Index, which ranks countries' human capital strengths based on their education and health infrastructure, labor participation and the presence of an enabling environment. However, the study also found that many Asian countries have a less than ideal workforce supply. India, for example, was ranked 105th of the 130 countries studied, with Indonesia 72nd and China 71st.

This has important implications for companies. Availability is not the same as employability. For example, only a small fraction of the millions of engineering graduates entering the workforce in India will have the relevant skills for many employers.

In addition, companies looking for specific skills will have to invest in mobilizing workers from elsewhere, or in training and development to make the local workforce competent in the skills required. A project such as a new pharmaceutical research and development center in Southeast Asia might require companies to bring in specialized resources from Europe or North America, or pay a premium to hire the limited talent available in the region.

In the last five years, Asia has witnessed buoyant growth in hiring and average salary increases. However, this is beginning to change, with a majority of companies reporting no change to existing headcounts, according to Mercer's recent Compensation Planning 2017 survey.

In addition, labor costs have been rising faster than productivity growth in most Asian economies. In India, the average annual compensation growth rate is about three times the labor productivity growth rate. In 2015, the average salary increase in Singapore was about 4%, while productivity growth shrank by 0.1%. This could imply added pressure on margins for companies operating in Asia. What can companies do to hire and retain talent without having to focus on base pay?

Strategies that work

New recruits at Japan's Fast Retailing. Younger workers in the region have different needs from those over 40, in areas such as health coverage, posing tough challenges for companies.

Progressive companies are looking at customizing their overall "employee value proposition" to suit individual workforce groups, rather than taking a cookie-cutter approach to pay. For instance, they focus on providing cash in hand and training and development for millennials -- people who became adults around 2000 -- and on retirement plans, health insurance coverage and long-term saving instruments for employees who are over 40. Some Asian companies are providing parental health coverage as a retention tool for the millennial workforce, particularly in the technology industry.

As these trends suggest, younger workers tend to "opt-down" on health coverage in favor of cash when given a choice. Older workers prefer "topping-up" -- paying a premium from their own pockets for subsidized health coverage for themselves and their families.

Companies are also looking at pay structure. To dissuade executives from excessive risk-taking, particularly in the banking sector, companies are recalibrating "pay-for-performance" compensation structures to provide more stable basic pay with reduced year-end bonus pay-outs.

To foster better cross-pollination of skills and encourage increased mobility of talent companies are also creating regional rotational programs coupled with short-term assignments with a learning focus. Even though Asian governments have largely done well in recognizing the need to upgrade the framework for tertiary and vocational education, the need for companies to invest in skill-development cannot be overemphasized. There are some great examples across Asia of progressive companies providing skill-based education through public-private partnerships to augment learning at the undergraduate level.

Companies are beginning to use workforce data and analytics to develop strategic workforce plans, based on future skills requirements. This has caused a gradual shift away from a formulaic approach toward how basic pay is set and bonus pools funded. Many companies are adopting performance measures which attempt to limit the tendency of executives to take risks to drive up the stock price in the short-term, focusing instead on encouraging long-term value creation.

In this era of increased economic volatility and technological disruption Asia presents both an unprecedented challenge and an opportunity, from a workforce standpoint. To harness the human capital of the region companies must move quickly to adapt to the rapidly evolving needs of the diverse workforce and develop a more dynamic and flexible approach to how they hire, motivate and retain their people.

They may even have to play a more active role in collaborating with other stakeholders, such as governments and academia, to shape the educational curriculums of the future and create a culture of diversity and inclusion. As technology reshapes the Asian business landscape, we may even see world-beating innovation in workforce strategies emerging from Asia.

Puneet Swani is growth markets talent business leader and a partner at Mercer.

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