MANILA -- The Philippines' economically crucial business process outsourcing industry beat revenue and hiring targets last year as tech-enabled businesses expanded and companies cut costs during the COVID-19 pandemic.
Business trends
Philippine outsourcing revenue hits record amid work-from-home push
Call center-led industry logs $29.5bn revenue as it makes 120,000 hires
A call center in the Philippines before the pandemic. The industry has feared an exodus if workers who have grown accustomed to working from home are forced back into the office too quickly. (File photo by Yumi Kotani)
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