Amazon leaves packages at the door, defying Japan's service culture

Drop-off service to be offered nationwide despite concerns over theft

20191205N Amazon 2

Multiple delivery attempts in Japan mean shipping companies need about 90,000 additional workers a year.

MASAAKI KUDO, Nikkei staff writer

TOKYO -- In a country where customer service is a point of pride, Amazon Japan is challenging the status quo by daring to leave packages at the door.

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