SINGAPORE/MANILA -- Southeast Asia's call centers and outsourcing companies are fighting high attrition rates by quickly adopting new technologies and offering hybrid work setups.
Companies
ASEAN outsourcing players keep talent with AI and remote work
Labor-intensive industry invents proprietary online tools, moves into microsites
A TDCX outsourcing site in Vietnam: The company is setting up new bases in Vietnam and Indonesia to handle growing demand. (Photo courtesy of TDCX)
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