Philippine call centers win battle to make remote work permanent

Government says BPO companies can keep tax perks without on-site workers

20220916 Call Center in Philippine in 2015

The Philippines' call-center workers have grown accustomed to working from home, a preference that had put their employers' financial incentives at risk. (Photo by Yumi Kotani)

CLIFF VENZON, Nikkei staff writer

MANILA -- The Philippines' call centers and other business process outsourcing companies can keep their tax incentives and allow their employees to work from home, the country's finance secretary has said, settling an issue that had been hanging over the economically important industry.

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