South Korean retailers bank on megamalls to battle online giants

Department store chains look to woo customers with restaurants and waterfalls

20210827N Lotte Dongtan

Lotte Department Store's branch in Dongtan features over 100 restaurants in the lower floors. (Photo by Kotaro Hosokawa)

KOTARO HOSOKAWA, Nikkei staff writer

SEOUL -- South Korea's three biggest department store operators have recently opened massive new shopping complexes, complete with indoor parks and scores of restaurants, in a last-ditch bid to win back customers from online retailers.

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