China's unmanned hotels ride 'contactless' wave

AI and Internet of Things technologies offer cost and quality improvements

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Leyeju Smart Hotel customers can check into their room by themselves, using an ID card and facial recognition technology. (Photo courtesy of Leyeju Smart Hotel)

LU YAO, 36Kr

BEIJING -- "Contactless" is the new buzzword in consumer-focused businesses due to the novel coronavirus outbreak. In China, products and services ranging from robotic waiters, to driverless disinfection and sanitation vehicles, to unmanned smart hotels are proliferating.

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