SYDNEY -- Commonwealth Bank of Australia's recent reversal on replacing workers with artificial intelligence highlights the country's growing debate over using AI in the workplace, as businesses struggle with high wages and low productivity.
Artificial intelligence
Australia bank's reversal of AI-driven job cuts spurs productivity debate
Companies grapple with balancing efficiency and customer needs
Commonwealth Bank was inundated with calls following the voice bot introduction, requiring managers to work overtime and answer the phones themselves. (Photo by Sophie Mak)
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