TOKYO -- Hitachi is using generative artificial intelligence to replicate the tacit knowledge of experienced maintenance technicians, highlighting a potential avenue for Japanese companies to compete in the field by tapping their years of manufacturing expertise.
Artificial intelligence
Hitachi looks to pass on veteran workers' expertise to AI agent
System based on tracking maintenance protocol cuts response times 30%, company says
Hitachi observed and interviewed veteran employees to learn more about how they handle maintenance requests. (Hitachi)
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