'Kind' AI can ape Japanese customer service, says ANA spinoff

Startup aims to develop tech that offers more than efficiency gains

20250410 Avatarin

Avatarin, a spinoff from Japanese aviation company ANA Holdings, has devised a self-propelled robot to enable customer service from remote locations. It is shown here at an airport in Hokkaido. (Avatarin)

YUICHI SHIGA

TOKYO -- A Japanese robotics and artificial intelligence startup is seeking to develop artificial intelligence that can deliver "considerate" customer service.

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