Japan convenience store hires remote worker in Sweden for night shift

Lawson turns to digital avatars as it struggles to staff 24-hour shops

20241231N lawson avatar

Lawson convenience stores see customer service avatars as a solution to a labor shortage. (Photo by Keiichiro Sato)

DAIKI HIRAOKA, Nikkei staff writer

TOKYO -- Japanese convenience store chain Lawson will employ remote clerks overseas to serve late-night shoppers through digital avatars.

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