TOKYO -- Japanese convenience store chain Lawson will employ remote clerks overseas to serve late-night shoppers through digital avatars.
Lawson turns to digital avatars as it struggles to staff 24-hour shops

Lawson convenience stores see customer service avatars as a solution to a labor shortage. (Photo by Keiichiro Sato)
TOKYO -- Japanese convenience store chain Lawson will employ remote clerks overseas to serve late-night shoppers through digital avatars.