Japan's Bellsystem24 to offer AI-supported call centers in Taiwan

Local startup Intumit's chatbot will work with live agents in hybrid model

20240110N Bellsystem24

Bellsystem24's hybrid call centers in Taiwan will combine customer service agents with local startup Intumit's AI chatbot. (Bellsystem24)

KAORU TAKATSUKI, Nikkei staff writer

TOKYO -- Japan's Bellsystem24 will team with Taiwanese tech startup Intumit to develop a generative artificial intelligence-based call center service for launch in Taiwan this spring.

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