Japanese insurers embrace chat AI to reduce workloads

Tokio Marine taps technology for Q&As, Sompo Japan will streamline coding

20230418N Japan insurers

Japanese nonlife insurers have been searching for ways to reduce costs as natural disasters increase payouts. 

TAKANOBU AIMATSU, Nikkei staff writer

TOKYO -- Japan's largest nonlife insurance providers are looking to streamline workflows by adopting artificial intelligence chat programs as the industry looks to offset rising natural disaster payouts with cost-saving measures.

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