TOKYO -- As the incoming president of Japan Airlines, former cabin attendant Mitsuko Tottori aims to enhance the carrier's flexibility in order to meet the demands of an increasingly diverse customer base.
Transportation
Japan Airlines' first female chief rises to meet changing times
Former cabin attendant Mitsuko Tottori draws on customer service experience
Mitsuko Tottori will become Japan Airlines' first female president in April. (Photo by Satoko Kawasaki)
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