MANILA -- The Philippines' vital outsourcing industry has tempered its revenue projections for the next two years as the call center-dominated sector expects to take a hit from a wave of automation spurred by the COVID-19 pandemic.
Economy
Philippine outsourcing cuts targets as virus spurs automation
Vital industry that reeled from Trump and Duterte has yet to weigh Biden impact
The Philippines' call center agents are threatened by automation and the rise of artificial intelligence, trends expected to accelerate amid the pandemic. © Reuters
Read Next
Latest on Economy
.JPG?width=178&fit=cover&gravity=faces&dpr=2&quality=medium&source=nar-cms&format=auto&height=100)
