Oyo CEO scrambles to stem crisis of confidence in hotel network

Agarwal says 'tough decisions' made to cut underperforming locations

20200204 Oyo founder Ritesh Agarwal 1

Oyo founder and group CEO Ritesh Agarwal says he has doubled down on his investment and has no intention to sell his stake in the near future. (Photo by Subhash Sharma)

KEN KOYANAGI, Nikkei Asian Review Editor-at-large

NEW DELHI -- Indian startup Oyo Hotels & Homes and its young founder look to emerge stronger from a storm of complaints that threatens its reputation and tests its ability to apply a tech-driven business model to small owner-operated lodgings.

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