Is Japan's 'unmanned' hospitality dehumanizing, or a selling point?

Absence of human factor can be an attraction for younger generations

Henn na Hotel Ginza.jpeg

Service with a (robotic) smile: Androids greet guests at the Henn na Hotel in Tokyo's Ginza district. (From Henn na Hotel's website)

GWEN ROBINSON

It was only when I clicked the "payment" button on a hard-gained hotel reservation for a weekend in Fukuoka, gateway to Japan's western main island of Kyushu, that I noticed the small print: "We are an unmanned business hotel."

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