Japan's 'omotenashi' culture can offer an edge in the AI age

Anticipating people's needs will become a critical business skill

CRAIG MULLANEY

Automation is coming for almost everything we do. By 2030, generative artificial intelligence will replace 2.4 million jobs in the U.S. alone, one forecast predicts. For those who remain employed, AI could impact 40% of their working hours.

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