Kailash Madan is the Singapore-based head of global sales at Primer, a provider of payments infrastructure for online merchants.
Authorities must prioritize inclusivity and understanding of diverse user groups

An Ahmedabad vegetable vendor receives cash next to a QR code for Paytm: Many people in Asia still prefer to use traditional payment methods. © Reuters
Kailash Madan is the Singapore-based head of global sales at Primer, a provider of payments infrastructure for online merchants.